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Even
though customer service representatives of Telcard4U.com are
more than happy to help you for any calling problem, due to high volume
of emails we receive everyday, we strongly recommend you to directly contact
vendors of the prepaid calling card you purchased, which will tremendously
shorten the processing time. You can find the 800/888 customer service
number on the back of your calling card or in the email of calling instruction
you received.
Before
you report your calling problem to Telcard4U.com , be sure
you have the following information:
-
Name of the
calling card you purchased.
-
Date and
time you made the phone call.
-
Your account
number (control number/serial number or pin number)
-
Origination
and Destination phone number
-
Units in
your account before and after you made the phone call.
Again, to
better and faster solve the problem you experienced, we recommend that
you contact the services line of the prepaid calling card you purchased.
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